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Frequently Asked Questions

Find what you need in our searchable FAQ.

Can I check out books?

Yes! UO students, faculty, and staff can check out books and other materials. Most of our library branches are open for in-person browsing and checkouts (check our website for current hours and access restrictions). You can also request items online in advance and select from a number of pickup and delivery options. 

  1. Find the item you want in LibrarySearch
  2. Log in with your DuckID when prompted. Look for the big yellow bar with the green button that says "UO Libraries users sign in to see request options."
  3. Click on the link "Request UO item."
  4. In the Pickup Location field, select one of the options. If you select Home Delivery, provide your mailing address at the bottom of the form.

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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How do I access online articles?

429 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Journals

You can find online articles through LibrarySearch and through the UO Libraries’ many databases

Off-campus access to online articles is available to current UO faculty, students, and staff only. 

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How do I renew books?

319 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Borrowing Library Accounts Summit

Renew your books by logging in to your LibrarySearch Account and select the items you want to renew. Most items in the general collection will auto-renew as long as no one else has requested the item. If your item does not auto-renew, you may contact the Checkout/Reserves desk at 541-346-3065 or ecirc@uoregon.edu. Summit items may not be renewed.

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As a community member, what UO Library resources are available to me?

Due to the ongoing COVID-19 emergency, no library services are currently available for Oregon Card members or other non-UO users.

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Can I get books delivered to my home?

316 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 23, 2020    Temporary Policies Borrowing Requests

Yes. When requesting items in LibrarySearch, after signing in with your UO credentials, select the Home Delivery option in the Pickup Location drop-down. Enter your mailing address in the request form. We will page the items and ship them to you via FedEx at no charge to you. Material can be returned by mail**, or to the book drop slots at Knight Library or Portland Library and Learning Commons. For other pickup options, see our Pickup and Delivery Options in Support of Remote Teaching and Learning.

**Return mailing address: University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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Are the libraries open?

302 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Hours

Most of the libraries on the Eugene campus are open as of 9/28/2020. Check our website for current hours and access options.

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How can I return my books?

296 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 23, 2020    Returns Borrowing

  • Eugene patrons can return items from any campus library at the Knight Library book drop. 
  • Portland-area patrons can return items from any campus library to the UO Portland book drop, Monday-Thursday 10:00 am-3:00 pm.
  • Material can also be returned by mail to University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299
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What is the Knight Pickup Window?

You can pick up requested materials at the Knight Pickup Window near the East front entrance of Knight Library (the side closest to the Jordan Schnitzer Museum of Art). When requesting items in LibrarySearch, after signing in with your UO credentials, select the Knight Pickup Window option in the Pickup Location drop-down. We will notify you by email when the item is ready for pickup. Knight Pickup Window hours are Monday-Friday, 10:00 am - 3:00 pm.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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How can I print?

286 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Temporary Policies Printing

All of the libraries on the Eugene campus have printers for UO students, faculty, and staff to use. Follow the steps on this webpage to print from a library computer or your own laptop. You will need to have your UO ID card charged up with Duck Bucks to pay for your print job. 

This service is only available to UO students, faculty, and staff with a valid UO ID. Oregon Card holders and members of the community may not use the libraries at this time.

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What can I do if the library doesn’t have the article I need?

If the library does not have the article you need, you may request it through interlibrary loan (ILL). Access the UO Libraries page and select the “Library Accounts” tab on the toolbar at the top of the page. Click on “ILLiad Account (Interlibrary Loan)” and log in with your DuckID. Once logged in, on the right-side menu select Interlibrary Services > Article/Book Chapter Request. Fill out the form with as much of the citation information as you can. Once completed, click “Submit Request.” You will get an email when the article is available, which takes 1-3 days.

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Is curbside pickup available for library books?

Yes. Curbside pickup is available at the Law Library and at Portland Library & Learning Commons. More information about these pickup options is available on our Pickup and Delivery Options in Support of Remote Teaching and Learning.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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If I am unable to come into Special Collections and University Archives at the UO, but still would like to access collections, what are my options?

In lieu of in-person research visits during the coronavirus pandemic, we’ve adjusted our public services to include increased research assistance and limited digitization options. Please contact our department at spcarref@uoregon.edu for more information.

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How do I check the status of my Summit request?

Visit the UO Libraries page and select the “Library Accounts” tab on the pale green toolbar at the top of the page.  Click on “LibrarySearch Account” and log in with your DuckID. Once logged in, you will see three columns, and the middle column provides your requests and their statuses.

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How do I find ebooks?

265 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 23, 2020    eBooks

  1. Start on the UO Libraries homepage: http://library.uoregon.edu.
  2. Enter the title of the book you want or keywords into the LibrarySearch box in the middle of the screen. 
  3. On the next screen, there are a number of ways to limit the results. Under "Resource Type" select the box for "eBooks."

For more help, see our How to Access eBooks tutorial

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I have put a book on hold. Where do I pick up my book when it is ready?

255 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Temporary Policies Holds Requests

When you place an item on hold you must choose a pickup location:

  • Design Library
  • John E. Jaqua Law Library
  • Knight Library 
  • Price Science Commons & Research Library
  • Portland Library and Learning Commons 
  • Home Delivery

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

 

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Is there a librarian in my field who can help me with research?

253 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 07, 2020    Research Help

Yes, there are subject librarians that focus on specific academic disciplines. To locate a subject librarian visit https://library.uoregon.edu/subject-librarians. You may also access subject-specific research guides at http://researchguides.uoregon.edu/?b=s that will direct you to the UO librarian responsible for that academic discipline. 

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How do I access my UO Library account?

You can access your UO Library account through the library’s website. Look for the link near the top of the screen that says Library Accounts. You can log in using your DuckID (for UO affiliates) or your guest ID (for Oregon Card holders and other registered guest users). More information about all of the library accounts is available here: https://library.uoregon.edu/library-accounts

Due to the ongoing COVID-19 emergency, services to Oregon Card members has been suspended until further notice. There are no request/pick up options for Oregon Card members or other guest users.

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How do Library of Congress Classification call numbers work?

The guide to How to Read an LC Call Number provides information about how to read Library of Congress Classification (LC call numbers) and to use the call numbers to find materials on the shelves.

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I placed an item on hold. How long will it take before I can pick it up?

Requests for books and other physical items located in the UO Libraries are generally taking 1-3 days to fulfill. Library patrons will be notified by email when the item is ready for pickup at the Knight Pickup Window. For more information and other pickup options, see our Pickup and Delivery Options in Support of Remote Teaching and Learning.
 
**Due to the ongoing COVID-19 emergency, this service is available only to UO faculty, students, and staff. No services are available to Oregon Card member or other non-UO guests until further notice.
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Can the public use the computers?

230 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 07, 2020    Temporary Policies Computers

Not at this time. Access to all UO Libraries is restricted to UO students, faculty, and staff with a valid UO ID.

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University of Oregon Libraries
1501 Kincaid Street Eugene, OR
97403-1299
T: (541) 346-3053
F: (541) 346-3485