Frequently Asked Questions

As of 3/24/2020, the UO Libraries are closed to the public but you can still check out books and other physical materials.

1. Find the item you want in LibrarySearch
2. Log in with your DuckID when prompted. Look for the big yellow bar with the green button that says "UO Libraries users sign in to see request options."
3. Click on the link "Request UO item."
4. In the Pickup Location field, select one of the options. If you select Home Delivery, provide your mailing address at the bottom of the form.

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning. 

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

To renew your books by logging in to your LibrarySearch Account and select the items you want to renew. Most items in the general collection will auto-renew as long as no one else has requested the item. If your item does not auto-renew, you may contact the Checkout/Reserves desk. Summit items may not be renewed.

Due to the ongoing COVID-19 emergency, as of 3/30/2020 checked out items including Summit items are being automatically renewed, and fines are being waived until further notice.

If you are an Oregon resident, you may check out books through the Oregon Card Program, once you are registered as a library borrower. For details about this program and the policies that apply, visit https://library.uoregon.edu/borrowing/oregoncard.

Due to the ongoing COVID-19 emergency, no library services are currently available for Oregon Card members or other non-UO users.

As of Friday, April 3, you can pick up requested materials at the Knight Pickup Window near the East front entrance of Knight Library (the side closest to the Jordan Schnitzer Museum of Art). When requesting items in LibrarySearch, after signing in with your UO credentials, select the Knight Pickup Window option in the Pickup Location drop-down. We will notify you by email when the item is ready for pickup. Knight Pickup Window hours are Monday-Friday, 11:00 am - 3:00 pm.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

Yes. When requesting items in LibrarySearch, after signing in with your UO credentials, select the Home Delivery option in the Pickup Location drop-down. Enter your mailing address in the request form. We will page the items and ship them to you via FedEx at no charge to you. Material can be returned by mail**, or to the book drop slots at Knight Library or Portland Library and Learning Commons. For other pickup options, see our Pickup and Delivery Options in Support of Remote Teaching and Learning.

**Return mailing address: University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

No. As of 3/24/2020, due to the ongoing COVID-19 emergency, all UO Libraries are closed to everyone except Libraries staff who need access in support of remote education. For the latest updates on UO Libraries' COVID-19 response, including changes in access to print materials, please see https://library.uoregon.edu/coronavirus.

If the library does not have the article you need, you may request it through interlibrary loan (ILL). Access the UO Libraries page and select the “Library Accounts” tab on the toolbar at the top of the page. Click on “ILLiad Account (Interlibrary Loan)” and log in with your DuckID username and ILL password. Once logged in, on the right-side menu select Interlibrary Services > Article/Book Chapter Request. Fill out the form with as much of the citation information as you can. Once completed, click “Submit Request.” You will get an email when the article is available, which usually takes 24 hours.

Due to the ongoing COVID-19 emergency, many libraries around the county are closed to employees and not fulfilling ILL requests. Obtaining material from other libraries is taking much longer than usual and will be quarantined upon arrival. Please use ILL judiciously.

Yes. Curbside pickup is available at the Law Library and at Portland Library & Learning Commons. More information about these pickup options is available on our Pickup and Delivery Options in Support of Remote Teaching and Learning.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

You can find online articles through LibrarySearch and through the UO Libraries’ many databases. 

• Help finding articles using LibrarySearch

• Help finding the full text of articles in databases

Off-campus access to online articles is available to current UO faculty, students, and staff only. Individuals without DuckIDs may use the public terminals within the Libraries to access articles online.

• Eugene patrons can return items from any campus library at the Knight Library book drop. 
• Portland-area patrons can return items from any campus library to the UO Portland book drop, Monday-Thursday 10:00 am-3:00 pm.
• Material can also be returned by mail to University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299

Due to the ongoing COVID-19 emergency, many of the UO Libraries' borrowing policies related to renewals, fines, recalls, and returns have changed. See our About Borrowing page for up to date information.

As of 3/24/20, the UO Libraries are closed to the public but you can still pick up books and other items that you have placed on hold. When you place an item on hold you have to specify a pickup location:

• Knight Library Pickup Window
• Law Library Curbside Pickup
• Portland Library and Learning Commons Curbside Pickup
• Home Delivery

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning. 

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

1. Start on the UO Libraries homepage: http://library.uoregon.edu.
2. Enter the title of the book you want or keywords into the LibrarySearch box in the middle of the screen. 
3. On the next screen, there are a number of ways to limit the results. Under "Resource Type" select the box for "eBooks."

For more help, see our How to Access eBooks tutorial. 

You can access your UO Library account through the library’s website. Look for the link near the top of the screen that says Library Accounts. You can log in using your DuckID (for UO affiliates) or your guest ID (for Oregon Card holders and other registered guest users). More information about all of the library accounts is available here: https://library.uoregon.edu/library-accounts

Due to the ongoing COVID-19 emergency, services to Oregon Card members has been suspended until further notice. There are no request/pick up options for Oregon Card members or other guest users.

Visit the UO Libraries page and select the “Library Accounts” tab on the pale green toolbar at the top of the page.  Click on “LibrarySearch Account” and log in with your DuckID. Once logged in, you will see three columns, and the middle column provides your requests and their statuses.

**Due to the ongoing COVID-19 emergency, the Orbis Cascade Alliance member libraries have suspended the Summit program until further notice.

Yes, there are subject librarians that focus on specific academic disciplines. To locate a subject librarian visit https://library.uoregon.edu/subject-librarians. You may also access subject-specific research guides at http://researchguides.uoregon.edu/?b=s that will direct you to the UO librarian responsible for that academic discipline. 

You may hire a freelance researcher to perform the desired research in person if you are unable to physically visit Special Collections and University Archives.  If you are interested in hiring a freelance researcher or have questions, please contact SCUA at 541-346-3068 or spcarref@uoregon.edu.

We have many public Internet kiosk computers available in all of the UO Libraries branches. In Knight Library there are six standing and two sitting public terminal computers for use by the public. Use is limited to 30 minutes.

**Due to the ongoing COVID-19 emergency, all UO Libraries buildings are closed as of 3/24/20.

The guide to How to Read an LC Call Number provides information about how to read Library of Congress Classification (LC call numbers) and to use the call numbers to find materials on the shelves.