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For the latest updates on UO Libraries’ COVID-19 response, please see https://library.uoregon.edu/. As of 3/24/20, all Libraries locations will be closed to everyone except Libraries staff who need access in support of remote education. University of Oregon COVID-19 information and FAQs are available at https://www.uoregon.edu/coronavirus.

Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I check out books when the library is closed because of COVID-19?

As of 3/24/2020, the UO Libraries are closed to the public but you can still check out books and other physical materials.

  1. Find the item you want in LibrarySearch
  2. Log in with your DuckID when prompted. Look for the big yellow bar with the green button that says "UO Libraries users sign in to see request options."
  3. Click on the link "Request UO item."
  4. In the Pickup Location field, select one of the options. If you select Home Delivery, provide your mailing address at the bottom of the form.

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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How do I renew books?

To renew your books by logging in to your LibrarySearch Account and select the items you want to renew. Most items in the general collection will auto-renew as long as no one else has requested the item. If your item does not auto-renew, you may contact the Checkout/Reserves desk. Summit items may not be renewed.

Due to the ongoing COVID-19 emergency, as of 3/30/2020 checked out items including Summit items are being automatically renewed, and fines are being waived until further notice.

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As a community member, what UO Library resources are available to me?

If you are an Oregon resident, you may check out books through the Oregon Card Program, once you are registered as a library borrower. For details about this program and the policies that apply, visit https://library.uoregon.edu/borrowing/oregoncard.

Due to the ongoing COVID-19 emergency, no library services are currently available for Oregon Card members or other non-UO users.

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How can I print when the libraries are closed because of COVID-19?

77 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 10, 2020    Printing

Students can get printing done at UO Printing Services in the Baker Downtown Center on a cash basis. Their phone is 541-346-3794 and they are located at 318 E. Broadway, Eugene. FedEx Print & Ship Center in Eugene is also open with limited hours at 1265 Willamette St., Eugene.

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What is the Knight Pickup Window?

As of Friday, April 3, you can pick up requested materials at the Knight Pickup Window near the East front entrance of Knight Library (the side closest to the Jordan Schnitzer Museum of Art). When requesting items in LibrarySearch, after signing in with your UO credentials, select the Knight Pickup Window option in the Pickup Location drop-down. We will notify you by email when the item is ready for pickup. Knight Pickup Window hours are Monday-Friday, 11:00 am - 3:00 pm.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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Can I get books delivered to my home while the libraries are closed because of COVID-19?

72 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 09, 2020    Borrowing Temporary Policies Requests

Yes. When requesting items in LibrarySearch, after signing in with your UO credentials, select the Home Delivery option in the Pickup Location drop-down. Enter your mailing address in the request form. We will page the items and ship them to you via FedEx at no charge to you. Material can be returned by mail**, or to the book drop slots at Knight Library or Portland Library and Learning Commons. For other pickup options, see our Pickup and Delivery Options in Support of Remote Teaching and Learning.

**Return mailing address: University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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Are the libraries open during the COVID-19 stay-at-home order?

68 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 09, 2020    Temporary Policies Hours

No. As of 3/24/2020, due to the ongoing COVID-19 emergency, all UO Libraries are closed to everyone except Libraries staff who need access in support of remote education. For the latest updates on UO Libraries' COVID-19 response, including changes in access to print materials, please see https://library.uoregon.edu/coronavirus.

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What can I do if the library doesn’t have the article I need?

If the library does not have the article you need, you may request it through interlibrary loan (ILL). Access the UO Libraries page and select the “Library Accounts” tab on the toolbar at the top of the page. Click on “ILLiad Account (Interlibrary Loan)” and log in with your DuckID username and ILL password. Once logged in, on the right-side menu select Interlibrary Services > Article/Book Chapter Request. Fill out the form with as much of the citation information as you can. Once completed, click “Submit Request.” You will get an email when the article is available, which usually takes 24 hours.

Due to the ongoing COVID-19 emergency, many libraries around the county are closed to employees and not fulfilling ILL requests. Obtaining material from other libraries is taking much longer than usual and will be quarantined upon arrival. Please use ILL judiciously.

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Is curbside pickup available for library books?

Yes. Curbside pickup is available at the Law Library and at Portland Library & Learning Commons. More information about these pickup options is available on our Pickup and Delivery Options in Support of Remote Teaching and Learning.

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

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How do I access online articles?

61 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 07, 2020    Journals

You can find online articles through LibrarySearch and through the UO Libraries’ many databases

Off-campus access to online articles is available to current UO faculty, students, and staff only. Individuals without DuckIDs may use the public terminals within the Libraries to access articles online.

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Is there a library book drop open anywhere during the COVID-19 closures?

57 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 10, 2020    Borrowing Returns Temporary Policies

  • Eugene patrons can return items from any campus library at the Knight Library book drop. 
  • Portland-area patrons can return items from any campus library to the UO Portland book drop, Monday-Thursday 10:00 am-3:00 pm.
  • Material can also be returned by mail to University of Oregon Libraries, 1501 Kincaid St., Eugene, OR 97403-1299

Due to the ongoing COVID-19 emergency, many of the UO Libraries' borrowing policies related to renewals, fines, recalls, and returns have changed. See our About Borrowing page for up to date information.

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I have put a book on hold. Where do I pick up my book when it is ready?

53 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 09, 2020    Requests Holds Temporary Policies

As of 3/24/20, the UO Libraries are closed to the public but you can still pick up books and other items that you have placed on hold. When you place an item on hold you have to specify a pickup location:

  • Knight Library Pickup Window
  • Law Library Curbside Pickup
  • Portland Library and Learning Commons Curbside Pickup
  • Home Delivery

For specific pickup locations and more information, read our page on Pickup and Delivery in Support of Remote Teaching and Learning

This service is available only to current UO faculty, students, and staff. There are no request/pick up options for Oregon Card members or other guest users.

 

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How do I find ebooks?

51 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 10, 2020    eBooks

  1. Start on the UO Libraries homepage: http://library.uoregon.edu.
  2. Enter the title of the book you want or keywords into the LibrarySearch box in the middle of the screen. 
  3. On the next screen, there are a number of ways to limit the results. Under "Resource Type" select the box for "eBooks."

For more help, see our How to Access eBooks tutorial. 

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How do I access my UO Library account?

49 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 09, 2020    Library Accounts Oregon Card

You can access your UO Library account through the library’s website. Look for the link near the top of the screen that says Library Accounts. You can log in using your DuckID (for UO affiliates) or your guest ID (for Oregon Card holders and other registered guest users). More information about all of the library accounts is available here: https://library.uoregon.edu/library-accounts

Due to the ongoing COVID-19 emergency, services to Oregon Card members has been suspended until further notice. There are no request/pick up options for Oregon Card members or other guest users.

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How do I check the status of my Summit request?

Visit the UO Libraries page and select the “Library Accounts” tab on the pale green toolbar at the top of the page.  Click on “LibrarySearch Account” and log in with your DuckID. Once logged in, you will see three columns, and the middle column provides your requests and their statuses.

**Due to the ongoing COVID-19 emergency, the Orbis Cascade Alliance member libraries have suspended the Summit program until further notice.

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Is there a librarian in my field who can help me with research?

44 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 07, 2020    Research Help

Yes, there are subject librarians that focus on specific academic disciplines. To locate a subject librarian visit https://library.uoregon.edu/subject-librarians. You may also access subject-specific research guides at http://researchguides.uoregon.edu/?b=s that will direct you to the UO librarian responsible for that academic discipline. 

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I placed an item on hold. How long will it take before I can pick it up at the Knight Pickup Window?

Requests for books and other physical items located in Knight Library are generally taking 24 hours to fulfill. Requests for items in other branch libraries--Law, Design, Science, etc.--take about 48 hours to fulfill. Library patrons will be notified by email when the item is ready for pickup at the Knight Pickup Window. For more information and other pickup options, see our Pickup and Delivery Options in Support of Remote Teaching and Learning.
 
**Due to the ongoing COVID-19 emergency, this service is available only to UO faculty, students, and staff. No services are available to Oregon Card member or other non-UO guests until further notice.
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If I am unable to come into Special Collections and University Archives at the UO, but still would like to access collections, what are my options?

You may hire a freelance researcher to perform the desired research in person if you are unable to physically visit Special Collections and University Archives.  If you are interested in hiring a freelance researcher or have questions, please contact SCUA at 541-346-3068 or spcarref@uoregon.edu.

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Can the public use the computers?

41 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 14, 2020    Computers Temporary Policies

We have many public Internet kiosk computers available in all of the UO Libraries branches. In Knight Library there are six standing and two sitting public terminal computers for use by the public. Use is limited to 30 minutes.

**Due to the ongoing COVID-19 emergency, all UO Libraries buildings are closed as of 3/24/20.

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How do Library of Congress Classification call numbers work?

The guide to How to Read an LC Call Number provides information about how to read Library of Congress Classification (LC call numbers) and to use the call numbers to find materials on the shelves.

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University of Oregon Libraries
1501 Kincaid Street Eugene, OR
97403-1299
T: (541) 346-3053
F: (541) 346-3485